Global Helpdesk Admin
The Helpdesk Admin is responsible for the day to day delivery of the 24/7 multi-disciplined Service desk with responsibility for the effective management of all incidents and service requests (Incidents, Problems and Changes).
In this role, you will be responsible for creating Incident requests, Change Request and Problem ticket.
You should be aware about ITIL procedures. Also provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the other support teams.
You will be responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment.
Creating incident cases, problem cases, change cases.
Provide helpdesk support and resolve problems to the end users satisfaction .
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority .
Modify configurations, utilities, software default settings, etc. for the local workstation (if required) .
Utilize and maintain the helpdesk Cases Tracking software (Customized Incident Management Tool on Sales Force) .
Document internal procedures.
Install,test and configure new workstations, peripheral equipment and software .
Maintain inventory of all equipment, software and software licenses .
Report issues to the Service Desk for escalation .
Assign users and computers to proper groups in Active Directory .
NOTE: It’s Permanent Position
If interested send me your resume along with below mentioned details at firstname.lastname@example.org
If any query reach me at 8130183666