Job Details
Global Helpdesk Admin
Job Description

The Helpdesk Admin is responsible for the day to day delivery of the 24/7 multi-disciplined Service desk with responsibility for the effective management of all incidents and service requests (Incidents, Problems and Changes). 
In this role, you will be responsible for creating Incident requests, Change Request and Problem ticket. 
You should be aware about ITIL procedures. Also provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the other support teams.
You will be responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment.

Key Responsibilities:

Creating incident cases, problem cases, change cases. 
Provide helpdesk support and resolve problems to the end users satisfaction . 
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority .
Modify configurations, utilities, software default settings, etc. for the local workstation (if required) .
Utilize and maintain the helpdesk Cases Tracking software (Customized Incident Management Tool on Sales Force) .
Document internal procedures. 
Install,test and configure new workstations, peripheral equipment and software .
Maintain inventory of all equipment, software and software licenses .
Report issues to the Service Desk for escalation .
Assign users and computers to proper groups in Active Directory .

NOTE: It’s Permanent Position

If interested send me your resume along with below mentioned details at recruit@acreaty.com

Current Location
Current Company
Current CTC
Expected CTC
Notice Period

If any query reach me at 8130183666

  • Experience required: 0.6 to 1 yrs
  • Location: Bangalore
  • Reporting to:
  • Mode of Interview: Telephonic and Face to Face
  • Job designation: Global Helpdesk Admin
  • Qualification: Diploma or BS or BA or Btech degree in computer science
  • Key skills: Unix account creation,Local computer/desktop management

  • Job Expiry Date: Jan-26-2019
  • ------------------------------------------------ Recruiter Details ------------------------------------------------
  • Recruiter Name: megha
  • Email id: info@acreaty.com
  • Recruiter Email: consultant@acreaty.com
  • Recruiter Mobile Number:

Should be ok to work 24 X 7 as a Helpdesk. 
AD Account creation 
Distribution list creation in exchange environment 
Email account creation 
Ad Password reset 
Unix account creation. 
System monitoring and escalating issues to Corporate Teams 
Manage the critical incident process. 
Responsible to answer all calls coming to Helpdesk 
Local computer/desktop management 




Job has been expired